Term and Conditions

1. Introduction

Welcome to MAC Store. These Terms and Conditions govern your use of our website and the purchase of our premium beauty products. By accessing macshopuk.com and making a purchase, you agree to be bound by these terms. We believe beauty should be an effortless experience, and these terms are designed to ensure clarity and transparency in our relationship.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with MAC Store, you agree to:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use our products for any commercial resale without authorization

3. Products and Services Description

3.1 Product Range

MAC Store offers premium beauty products including:

• Complexion products
• Eyebrows and eyes makeup
• Lips products
• Make-up brushes & tools
• Palettes
• Primer & setting spray
• Skincare products

3.2 Product Quality and Authenticity

All products sold through MAC Store are authentic and carefully crafted to meet our high quality standards. We take pride in delivering products that reflect our commitment to beauty excellence.

4. Order and Payment Terms

4.1 Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

4.2 Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are displayed in British Pounds (£) and include applicable VAT. We reserve the right to adjust prices due to market conditions, though such changes will not affect confirmed orders.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Restrictions in your delivery region

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50 via EMS, delivered within 15-25 business days after dispatch

5.2 Delivery Areas

We ship worldwide, excluding some Asian countries and remote regions. International customers are responsible for any customs duties or import taxes that may apply.

5.3 Delivery Issues

While we strive for timely delivery, we cannot guarantee specific delivery dates. Delays may occur due to customs processing, weather conditions, or other factors beyond our control.

6. Returns and Exchanges

6.1 Return Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for return:

• Items must be in original, unused condition with all seals intact
• Original packaging must be included and undamaged
• Proof of purchase (order confirmation or receipt) is required

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used skincare products
• Make-up brushes & tools removed from original packaging
• Primer & setting spray with broken seals
• Any products with compromised hygiene seals

6.3 Return Process

To initiate a return:

1. Email our customer care team at [email protected] with your order details
2. Wait for authorization and shipping instructions
3. Package items securely with all original packaging and documentation
4. Ship to: 83 Gallowgate, Newcastle upon Tyne, GB CH5U 8PV

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Credit card and PayPal refunds take 5-10 business days to appear in your account. Original shipping fees are non-refundable.

7. Intellectual Property

All content on macshopuk.com, including text, graphics, logos, images, and product designs, is the property of MAC Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

8.1 Product Use

MAC Store products are designed for cosmetic use. We are not liable for any adverse reactions or results from product use. Customers are advised to review product ingredients and conduct patch tests if they have sensitive skin or known allergies.

8.2 Website Use

MAC Store provides the website on an “as is” basis. We are not liable for:

• Temporary unavailability of the website
• Any indirect or consequential losses arising from website use
• Third-party actions that affect your use of our services

8.3 Maximum Liability

Our maximum liability to you for any claim relating to our products or services shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your information in compliance with applicable data protection laws.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage customers to contact us directly to resolve any issues before pursuing formal proceedings.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Thank you for choosing MAC Store. We’re committed to ensuring your beauty shopping experience is as flawless as our products.