Last Updated: December 2024

At MAC Store, we believe that beauty should be accessible to everyone, and so should privacy. This policy explains how we protect and handle your personal information with the same care and professionalism we apply to our cosmetics.

1. Who We Are

MAC Store (“we”, “our”, “us”) is a professional cosmetics retailer operating from 83 Gallowgate, Newcastle upon Tyne, GB CH5U 8PV. Our website macshopuk.com serves global beauty enthusiasts with premium makeup and skincare products.

2. Information We Collect

Personal Information You Provide

  • Identity Data: Name, title, date of birth (for age-restricted products)
  • Contact Data: Email address, telephone number, shipping address
  • Financial Data: Payment card details (processed securely through our payment partners), PayPal account information
  • Transaction Data: Details about purchases, order history, and preferences
  • Profile Data: Username, password, preferences, feedback
  • Communication Data: Your communications with our customer care team

Automatically Collected Information

  • Technical Data: IP address, browser type, device information
  • Usage Data: How you interact with our website, pages visited, products viewed
  • Location Data: General location for currency and shipping calculations

3. How We Use Your Information

We use your personal data to provide the seamless beauty shopping experience you expect from MAC Store:

  • Order Processing: To process and deliver your beauty purchases worldwide
  • Customer Service: To provide support and respond to your inquiries at [email protected]
  • Personalisation: To recommend products matching your beauty preferences
  • Security: To protect against fraud and maintain website security
  • Marketing: To send you information about new products and offers (with your consent)
  • Improvements: To enhance our website and product offerings

4. Legal Basis for Processing

We process your data based on:

  • Contract: To fulfil your orders and provide services
  • Consent: For marketing communications and certain cookies
  • Legitimate Interest: For website security and improving your shopping experience
  • Legal Obligation: For tax and regulatory compliance

5. Data Sharing and Disclosure

We value your trust and only share your data when necessary:

  • Payment Processors: Secure partners like PayPal and card processors for transaction handling
  • Shipping Partners: Delivery services to ship your beauty products globally
  • Service Providers: Companies that help us operate our website and business
  • Legal Requirements: When required by law or to protect our rights

We never sell your personal data to third parties for marketing purposes.

6. International Data Transfers

As we serve customers worldwide (excluding some Asian and remote regions), your data may be transferred internationally. We ensure all transfers comply with data protection laws and provide adequate protection for your information.

7. Data Security

Your security is our priority, just as it is in our payment processing:

  • Industry-standard encryption technology for all data transmissions
  • Regular security updates and monitoring of our systems
  • Secure storage with limited access to authorised personnel only
  • We never store complete payment details on our servers
  • Regular security assessments and compliance checks

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods include:

  • Order information: 7 years for tax and legal purposes
  • Customer accounts: Until you request deletion
  • Marketing data: Until you withdraw consent

9. Your Rights

You have control over your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

Like the smooth animations on our payment cards, we use cookies to enhance your shopping experience:

  • Essential Cookies: Required for website functionality and secure checkout
  • Analytical Cookies: Help us understand how you use our site
  • Marketing Cookies: Remember your preferences and show relevant beauty products

You can control cookies through your browser settings. However, disabling essential cookies may affect your shopping experience.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when revisions were made. Continued use of our website constitutes acceptance of these changes.

13. Contact Us

For privacy-related questions or to exercise your rights, please contact our Data Protection Officer:

Email: [email protected]

Address: 83 Gallowgate, Newcastle upon Tyne, GB CH5U 8PV

We aim to respond to all legitimate requests within 30 days.

14. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

Thank you for trusting MAC Store with your beauty needs and your personal information. We’re committed to protecting your privacy with the same dedication we bring to providing professional-quality cosmetics.