Welcome to the MAC Store FAQ page! We’re here to help you navigate your beauty journey with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer care team.

Product Information

What types of products does MAC Store offer?
We specialise in professional-grade cosmetics and skincare, including complexion products, eyebrows, eyes, lips, makeup brushes & tools, palettes, primer & setting spray, and skincare. Our collections are designed for beauty enthusiasts who value high-quality, pigmented formulas that empower self-expression.
Are MAC Store products suitable for all skin types?
Yes! Our products are crafted to cater to diverse skin types and tones. From vibrant lipsticks to precision eyeliners, we focus on inclusivity and performance. If you have specific concerns, check product descriptions or reach out to us for personalised advice.

Shipping & Delivery

Where does MAC Store ship to?
We proudly offer global delivery to beauty lovers worldwide, excluding Asia and select remote areas. Our goal is to bring MAC’s iconic products right to your doorstep, no matter where you are.
What are the shipping options and costs?
We provide two convenient shipping methods:
– Standard Shipping: £12.95, delivered via DHL or FedEx in 10-15 days after dispatch. Ideal for urgent needs like events.
– Free Shipping: Available on orders over £50, delivered via EMS in 15-25 days after dispatch. Perfect for stocking up on favourites like palettes and brushes.
How long does order processing take?
Orders are processed within 1-2 business days from our headquarters in Newcastle upon Tyne. We handle each product with care to ensure it arrives in perfect condition.
Do you provide tracking for shipments?
Absolutely! Standard Shipping includes full tracking through DHL or FedEx for peace of mind. Free Shipping via EMS may also offer tracking details—check your order confirmation for updates.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. If you’re not satisfied, you can return items in original condition for a refund. Please note that shipping costs are non-refundable.
How do I initiate a return?
To start a return, email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return address if needed.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected with industry-standard encryption.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.

General Inquiries

Where is MAC Store based?
We’re located at 83 Gallowgate, Newcastle upon Tyne, GB CH5U 8PV, and all orders are dispatched from this global beauty hub.
How can I contact customer service?
For any questions, email us at [email protected]. We’re dedicated to providing a seamless experience and typically respond within 24 hours.

Thank you for choosing MAC Store—where global delivery meets professional quality, and beauty knows no boundaries. Explore our collections and transform your routine today!

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